Meridian Group

UK bank & wealth manager · £500m revenue · 4,000 staff

0/6 modules complete

AI budget
£5.0m
of £5m
Business value
£0
created
Quality
50
of deployed systems
Risk
20
operational exposure
AI knowledge
0
XP of 1,090
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Module 02 · 10 min

LLMs, prompts and tokens

prompt · token · input vs output tokens · system instructions · context · context window · inference

01 · Scenario

“It's a five-word question. How expensive can it be?”

Head of Client Operations

Meridian's contact centres handle roughly 1,000,000 client conversations a month, card disputes, payments, account servicing. Finance wants a consumption forecast before the model contract goes to procurement.

02 · Decision

What do you ask for before producing the forecast?