Module 05 · 8–10 min
Reliability
hallucinations · failures · evals · guardrails · human-in-the-loop · monitoring
01 · Scenario
“It credited £180,000 of goodwill outside policy.”
Meridian's dispute agent has been crediting goodwill payments outside policy. The incident is three weeks old before anyone notices, because nothing was measuring resolution quality, and the conduct question now sits with the board risk committee.
02 · Decision