Module 03 · 10 min
Giving AI company knowledge
RAG · retrieval · embeddings · context · fine-tuning · enterprise data
01 · Scenario
“It answers on our product terms, or it does not answer.”
Meridian is building an assistant for relationship managers and contact-centre staff. It must answer from 15,000 documents, product terms, fees and charges, complaints handling, regulatory guidance, all revised constantly.
02 · Decision